We are looking for a motivated Customer Success Manager to join our Customers and Markets unit in Stockholm, Sweden. In this pivotal role, you will cultivate and sustain robust relationships with our Scandinavian key accounts, ensuring their business needs are not only met but exceeded, with a particular focus on the Swedish market. As the face of Virta to our customers, you will facilitate seamless collaboration and consistently deliver value to their businesses.

Your Role

• Drive business growth: Enhance customer experience and boost customer engagement to fuel our business expansion.
• Lead customer journeys: Take charge of guiding customers through the onboarding process to project delivery and resolution.
• Provide exceptional support: Offer proactive and reactive technical support, troubleshoot issues, and guide customers through complex scenarios related to our charging platform.
• Collaboration: Work closely with Customer Support, Sales, Product Management, and Marketing to achieve outstanding results.
• Maintain orderly processes: Ensure workflows and processes are organized and efficient.
• Be the customer's voice: Provide internal feedback to help us improve and better serve our customers.
• Champion customer success: Partner with customers to maximize the value of our products and services, helping them achieve their goals and become advocates for Virta.

What You Bring

• Over 2 years of experience in customer success, account management, or another client-facing role, preferably in the technology sector.
• Strong project management skills, technical acumen, and a solution-oriented mindset.
• Excellent organizational and planning skills with the ability to prioritize effectively.
• Exceptional written and verbal communication skills in Swedish and English.
• Ability to thrive in a fast-paced and dynamic work environment.
• A growth mindset and a passion for continuous learning.
• Strong analytical skills.
• A degree in IT or Business.
• Current residence within the EU.
• Understanding of modern service development (Agile, Scrum) is an advantage.

What We Offer

Join us and become part of a dynamic, fast-growing company in the thriving EV sector. You'll have the opportunity to collaborate with a diverse team of talented individuals from over 30 countries, enriching your professional experience and broadening your perspectives. At Virta, your success is our priority. We are committed to supporting your growth through our comprehensive online Virta Academy. Enjoy the benefits of flexible working hours and a hybrid work model, tailored to meet the needs of both our business and our valued customers.

Join us!

Interested? Please apply by sending your CV & cover letter. We are looking forward to fulfilling this position fast.

Who we are?

We are very proud of the culture we’ve created together at Virta, and we would love for you to experience it as well. Here, you can get a sneak peek into what makes Virta’s culture so special. Please, check our culture handbook here.

Facts & Figures about Virta

• Virta is Europe’s fastest growing electric vehicle charging platform
• One of the leading global EV charging platforms and charging networks in Europe
• Virta is among the rare 65 companies that made the FT 1000 list four consecutive times.
• 30+ countries with charging networks on the Virta platform
• Headquarters: Helsinki, Finland
• Offices: Berlin, Stockholm, Paris, London, Singapore, Bucharest
• 200+ employees
• 500 000+ charging points in the roaming network