Are you ready to drive the future of e-mobility? We’re are seeking a tech-savvy and proactive Resolution Manager to lead the way in delivering outstanding customer experiences. If you thrive in a dynamic environment and are passionate about technology, innovation, and sustainability, we want you on our team!

What You’ll Do

• Lead the end-to-end resolution of customer queries—software, hardware, incidents, service requests, and general inquiries for B2B, B2C, and end users.
• Transform reactive support into proactive prevention, driving continuous improvement in customer experience.
• Act as the key user for support applications (Zendesk, Tableau), building dashboards and reports to monitor and enhance performance.
• Ensure we meet and exceed service targets and SLAs: response time, resolution time, first contact resolution, quality, and customer satisfaction.
• Organize and manage a rotating on-call schedule, ensuring 24/7 support for major incidents and reporting hours to HR.
• Implement and share best practices, provide training, and ensure alignment with ITIL, ISO, and other frameworks.
• Collaborate closely with the Head of Customer Service, Support Team Leads, and IT.
• Take ownership of risk logs, audits, and GDPR compliance within Customer Service.
• Drive projects in AI, continuous improvement, and change management related to customer service.

What We’re Looking For

• 3+ years’ experience in customer service or technical support, with a proven track record in driving performance and customer satisfaction.
• Experience with continuous improvement, operational excellence, or Lean is a plus.
• Familiarity with support applications and AI tools.
• Proficiency in English
• Strong analytical and communication skills.
• Structured, service-minded, and customer-oriented approach.
• Knowledge of customer service standards like ITIL
• Experience with Zendesk and dashboard applications (QlikSense, Tableau) is a plus.

Why Join Us?

• Be part of a fast-growing, innovative company shaping the future of e-mobility.
• Work with cutting-edge technology and a passionate, international team.
• Opportunities for professional growth and continuous learning.
• Make a real impact on sustainability and the customer experience.

Ready to power up your career?

Apply by 21.9.2025 and help us drive the e-mobility revolution forward!

About Virta

• One of the leading global EV charging platforms and charging networks in Europe since 2013.
• Featured in the FT 1000 list for four consecutive years.
• 105,000+ EV charging stations online on the Virta Platform.
• 30+ countries with charging networks powered by Virta.
• 200+ employees worldwide.
• 600,000+ EV charging stations in our roaming network.