As a Customer Onboarding Consultant, you will be the trusted advisor guiding our new customers from contract signature to a successful go-live. You will own the end-to-end onboarding journey, ensuring every customer is set up for long-term success. This is a critical role that sits at the intersection of Sales, Product, and Customer Success, requiring strong project coordination, technical understanding, and excellent communication skills.

What You’ll Do

• Lead the Onboarding Journey: Plan and lead onboarding kick-off meetings to align on customer goals, scope, timelines, and responsibilities.

• Project Coordination: Create and manage detailed onboarding project plans, coordinating with internal teams (Sales, Product, Support, Technical) to ensure timely delivery of hardware (charging stations, SIM cards, RFID tags) and software (white-label app).

• Solution Implementation: Understand customer use cases, configure the product according to agreed requirements, and support them through hardware commissioning and go-live. Plan and execute testing and acceptance activities.

• Customer Enablement: Deliver engaging training sessions (remote and onsite) and develop clear onboarding materials (guides, checklists, videos) to empower customers.

• Relationship Management: Act as the main point of contact during the onboarding phase, providing proactive updates, managing expectations, and ensuring a smooth handover to our Customer Success and Support teams.

• Continuous Improvement: Collect feedback from customers and internal stakeholders to continuously refine and improve our onboarding processes, tools, and frameworks.

What You’ll Bring

• Experience: 3+ years in a customer-facing role such as customer service, technical support, or implementation, preferably in a technology or SaaS environment. Experience as a trainer is a strong advantage.

• Project Coordination Skills: A proven ability to plan, prioritize, and manage multiple projects in parallel, ensuring all milestones are met. Experience with HubSpot is an advantage.

• Communication Excellence: Professional proficiency in English, French, and German (both written and spoken). You can explain complex technical topics in simple, clear terms.

• Customer-Oriented Mindset: A genuine passion for helping customers succeed. You are comfortable advising, guiding, and constructively challenging customers to ensure best practices are followed.